Frequently Asked Questions

Eight DDS-vendored services for adults with developmental disabilities:

• Independent Living Services (ILS) — skills training for daily living
• Supported Living Services (SLS) — comprehensive support for community living
• Behavioral Support — intensive behavioral intervention
• Parent & Family Training — education and support for families
• RN Nursing Support — registered nurse oversight
• LVN Nursing Support — licensed vocational nursing care
• Communication Support — AAC and communication development
• Housing Assistance — help finding and maintaining housing

Primarily Los Angeles and surrounding counties. We work with South Central Los Angeles Regional Center, Harbor Regional Center, Regional Center of Orange County, Inland Regional Center, and Lanterman Regional Center. Contact us to confirm availability in your area.

Independent Living Services (ILS) provides skills training, typically a few hours per week, focused on specific skills like cooking, budgeting, or transportation.

Supported Living Services (SLS) provides comprehensive, ongoing support for people living in their own homes, up to 24/7 if needed, covering a broader range of daily assistance.

Read the full comparison →

Yes. We specialize in services for adults age 18 and older with developmental disabilities.

• Contact your Regional Center Service Coordinator
• Request the specific service you are interested in
• Participate in an IPP meeting
• Once authorized, choose Congregate Connect as your provider
• We arrange a meet-and-greet to confirm fit

Not yet connected with a Regional Center? Contact your local Regional Center to begin the eligibility process.

Services through the Regional Center system are funded by the California Department of Developmental Services. Eligible individuals typically receive services at no direct cost. The Regional Center handles authorization and payment to providers.

The Individual Program Plan is a collaborative meeting where you, your support team, and your Service Coordinator set goals and authorize services. It happens at least annually, and you can request one any time your needs change. How to prepare →

Yes. Once a service is authorized you may select any vendored provider offering that service in your area. Tour several and ask questions before deciding.

Regional Centers are nonprofits contracted by the California Department of Developmental Services to coordinate services. There are 21 across California, each covering a geographic area. They assess eligibility, develop service plans, and connect people with providers.

A developmental disability that originated before age 18, is expected to continue indefinitely, and constitutes a substantial disability. Qualifying conditions include intellectual disability, cerebral palsy, epilepsy, autism, and conditions requiring similar services.

• Request an informal meeting with a supervisor
• File a formal fair hearing request
• Contact Disability Rights California for advocacy support

Document all communications. The Regional Center must provide written notice of decisions and your appeal rights.

A chance to get to know each other. We discuss goals, preferences, and support needs. You can ask about our approach, meet potential staff, and tour facilities. No obligation.

All staff undergo background checks and meet DDS requirements. Training covers person-centered planning, rights of people with disabilities, health and safety, communication strategies, positive behavioral support, and role-specific skills, with ongoing supervision.

Regular progress notes, phone and email updates, scheduled check-ins, and participation in IPP meetings. We set a communication plan with each family.

Tell us right away. Most issues resolve through communication and plan adjustments. If it is genuinely not a fit, you may change providers, and we will work with you and the Regional Center for a smooth transition.